Most of us are familiar with the concept that how we say something is as important – if not more so – than what we actually say. This article takes a look at how we can craft the right tone.
It was UCLA academic Albert Mehrabian who taught us that good communication is made up of three parts:
Body language; and
Tone of voice
I lead learning groups in both presentation skills and autism support. Within these sessions, we spend a fair bit of time thinking about how we may need to tailor our communication if the receiver has a barrier to their understanding – as in the case of an autistic person. Or, if we ourselves are a little unsure about the communication – as with someone who is new to public speaking or writing for an audience.
When I type the word ‘leadership’ into Google, within a nanosecond my screen is full of blue headlines like:
“Study for a High Impact Leadership Course”
“Future Leaders Get Ahead Now!”
“Authentic Leadership …”
If I just search for, ‘good leader’, Google nearly explodes. But if I type in, ‘good manager’ then very little comes up, with the exception of the rather dismissive, “7 Things Great Leaders Always Do (but Mere Managers Always Fear)” – mere managers, eh?
Even when I studied for my MA, I spent a whole semester studying and writing about ‘leadership’ – though my actual degree was in ‘management’.
Why are we so obsessed with turning managers into leaders and when did this happen?
One of the most challenging tasks for any manager is how to handle employee underperformance. This could be a general team issue where the whole group seems to be demotivated and underperforming. More likely, however, the issue will relate to one or maybe two particular individuals.
A quick look at both the Equality Act and the Autism Act and how they support people with autism.
Most of us who work with people in any capacity will be familiar on some level with the Equality Act 2010 or the earlier Disability Discrimination Act 1995 which the Equality Act replaced. But did you also know that there is a full piece of legislation devoted specifically to autism? It’s the Autism Act 2009.
Whatever you choose to call them – volunteers, interns, work experience students, or helpers – at some point most organisations will have unpaid workers on the premises and need to think about volunteer management. For example:
Schools – parent helpers on trips out or special events such as school discos.
Religious organisations – the ladies and gentlemen who help out at the refectory after service and tidy the place of worship.
Youth organisations – your child’s Saturday morning football or coach or match referee, or their Sunday School leaders.
5 ways to get the best out of your employee training programmes and staff development plans.
This is probably the single area I get asked about more than any other. Most employers know that an employee training plan is important. As well as being a given expectation for Millennial employees, it is an effective way of creating employee engagement. But what exactly is a proper employee training plan (ETP)? And how do we make one? Here are some ideas to get you started:Continue reading “5 Top Tips for Terrific Employee Training Plans!”
The Guardian published an article a few weeks ago about how Doncaster, once a coal mining heartland, then a waste-ground, has now reinvented itself as a hub for distribution centres. Fittingly, it has three of the beauties just for Amazon – the website which has been accused of destroying high street retail. Continue reading “Plus ça Change, Plus ça Doncaster”
As it’s Halloween week, when everyone’s thoughts turn to things that scare them, it seems topical to think about the fear that is number two on thelist of common phobias – glossophobia, or fear of speaking in public.
I was reminded of this recently when I spoke to a delegate who shared that the thought of standing up and speaking in front of people was his absolute nightmare. This gentleman was a senior manager and openly admitted that while he enjoyed his job, liked and trusted his colleagues, he would mentally freak at the thought of having to give a presentation or a speech in front of them. An acquaintance who dreads public speaking described the fear as, “paralysing” or “petrifying”. He didn’t necessarily mind explaining a point in front of a meeting group, but he froze the second he thought he had to stand up on stage in front of people. Continue reading “Does Public Speaking Spook You? Six Strategies to Exorcise your Fears”
How many times have you seen or heard these phrases? And do they make your heart sing or sink?
The French have their own phrase for team work; ‘esprit de corps’. This phrase combines the concepts of unity and a shared vision which two or more people feel when they are actively working towards a common goal. In an ideal world, the team is bigger than the sum of its parts and has a synergy and momentum that moves it along. Together, we are told, the team can jump over any metaphorical obstacles in its path. Continue reading “7 Strategies for Successful Teambuilding”