Most of us are familiar with the concept that how we say something is as important – if not more so – than what we actually say. This article takes a look at how we can craft the right tone.
It was UCLA academic Albert Mehrabian who taught us that good communication is made up of three parts:
Body language; and
Tone of voice
I lead learning groups in both presentation skills and autism support. Within these sessions, we spend a fair bit of time thinking about how we may need to tailor our communication if the receiver has a barrier to their understanding – as in the case of an autistic person. Or, if we ourselves are a little unsure about the communication – as with someone who is new to public speaking or writing for an audience.